Providing a good washroom experience

Whether they are working in an office, spending time in a shopping mall, learning at school or enjoying a meal in a restaurant, people will visit the toilets at some point if they stay in a particular place for some time.

When they go they expect a certain standard depending on the type of environment they are in. Failure to meet these standards will result in a poor experience, which will impact the overall perception of the establishment.

• In an office, employees feel that below-standard washrooms demonstrate a lack of care from their employer.
• In a retail environment, shoppers will spend less time in stores or malls where the washrooms are not satisfactory, with many deciding to avoid those places altogether, especially when shopping with young children.
• In school, pupils tend to avoid washrooms if they do not feel that they are safe and clean, which can lead to reduced attention levels and even health implications.
• In a restaurant, people will associate the cleanliness of the washrooms with the hygiene standard of the kitchen.

This video introduces a selection of ideas to consider when looking to provide a smooth and comfortable experience to all washroom users.

Following each of the recommendations below will help you make your washroom environment more welcoming and hygienic: 

• Check and maintain your ventilation regularly. 
• Target bad smells with the right solution. 
• Adjust flush settings to your footfall. 
• Clean walls and all exposed surfaces. 
• Educate the washroom user. 
• Use effective disposal systems.